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All public health services and standalone community health services submit an annual quality account. 

The quality accounts provide the Victorian community with an open and transparent account of each service’s performance and improvement work.

Services should submit their quality account to SCV by 31 October 2018.

Download the 2017–18 guidelines for the content and presentation of your quality account.

These specify the mandatory quality and safety reporting requirements in the areas of:
•    patient experience 
•    infection control
•    maternity services
•    residential aged care
•    clinical mental health services
•    comprehensive care.

The guidelines also provide advice on how to make your quality account engaging and accessible to your community.

What’s new?

The guidelines have been updated to help services prepare for the commencement of the revised National Safety and Quality Health Service Standards (2nd edition) on 1 January 2019.

Several reporting items for the community health sector also reflect the Community Health Victorian Health Experience Survey, introduced in 2017–18 .


Victoria introduced the quality account in 2015–16 to:

  • ensure accountability of public health services and standalone community health services
  • promote changes in systems and professional practices
  • promote continuous improvement
  • provide consumers with information.

Quality account guidelines 2017-18

Page last updated: 10 Dec 2018

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