Safer Care Victoria has five operational branches and an office of the Chief Clinical Officers.
Chief Clinical Officers
The four Victorian Chief Clinical Officers are based within Safer Care Victoria:
These senior clinicians provide expert advice to the CEO of Safer Care Victoria and the Department of Health and Human Services on quality and safety matters.
The Chief Clinicians provide a focal point for the escalation of professional quality and safety matters, professional leadership to the sector and professional representation on state and national bodies. The Chief Clinical Officers champion key projects of work requiring senior clinical leadership across Safer Care Victoria.
Consumers as Partners
This branch works towards consumers having an equal voice in the Victorian health system, creating more opportunities for consumers and community stakeholders to be involved in key decisions and activities to improve healthcare experiences and ultimately patient outcomes.
We support health services to see the value in a person-centred approach to consider how they respond to and learn from incidents and patient complaints. We also shape improvement programs by using patient experience data captured through the Victorian Healthcare Experience Surveys.
Consumers as Partners supports the work of the Safer Care Patient and Family Council.
Clinicians as Partners
This branch engages with clinicians to enable effective collaboration and leadership on quality and safety improvement.
Using the clinical expertise of these groups, we establish clinical practice guidelines and lead specific improvement initiatives to improve healthcare quality and safety and reduce unwarranted variation between services.
Clinicians as Partners also provides expert advice to the Department of Health and Human Services on clinical issues, policies and programs.
System Improvement, Innovation and Leadership
This branch delivers innovation and leadership programs to improve the capacity and efficiency of our public hospitals.
We support the Better Care Victoria Board to manage a $10 million innovation fund, investing in and supporting sector-led improvement and innovation projects, partnerships and capability development programs.
We develop practical tools and advice on how to implement innovation and improvement programs through our events and many networks. We also work with health services and frontline clinicians to develop leaders who will drive continuous improvement.
Better Care Victoria
This Better Care Victoria initiative enables and supports timely and appropriate access to the highest quality care for Victorians through identifying, scaling and embedding innovative practice across the Victorian health system.
Stewardship and Support
In partnership with the Victorian Agency for Health Information, this branch reviews data to track quality and safety improvement in our health system, identify potential issues and provide advice to the sector.
We respond to system safety issues, like breaches in infection control, and use our foundational Clinical governance framework to provide practical guidance on the systems and processes needed to deliver on our shared goal of outstanding healthcare for all Victorians. Always.
Victorian Consultative Councils
We support legislative function of the consultative councils, to report on highly specialised areas of healthcare - including maternal and child health, surgical and anaesthetic services - and help reduce mortality and morbidity through education, system improvement and reform.
Strategy and Implementation
This branch provides corporate support and advice to the agency, including finance, business management, people and culture, event management, media and communications.
We are responsible for driving the agency’s strategic plan, annual business planning, budgeting and reporting, and other specialist projects.
We also lead sector engagement, supporting our branches to share the best practice that exists throughout the Victorian healthcare system.